At Lab Grown Diamonds LLC, we are committed to providing our customers with the highest quality lab-grown diamond jewelry and ensuring your satisfaction with your purchase. We understand that sometimes, for various reasons, you may wish to return or exchange a product. To facilitate this process, we have established the following 30-day return policy:

1. Eligibility for Returns:

• You may initiate a return or exchange within 30 days of the date of purchase.
• The item(s) must be in their original, unworn condition and accompanied by the original packaging, certificates, and all related documents.

2. Contacting Us:

• To initiate a return or exchange, please contact our customer support team via email at support@labgrowndiamonds.love. Please include your order number and a brief description of the reason for your return or exchange.

3. Return Shipping:

• Lab Grown Diamonds LLC will provide you with a return shipping label to ensure the safe and secure return of the item(s).
• Please pack the item(s) securely in their original packaging, including all certificates and documents, and affix the provided return label.

4. Inspection and Processing:

• Once we receive your returned item(s), our quality control team will inspect them to ensure they meet our return eligibility criteria.
• We will process your return or exchange promptly upon successful inspection.

5. Refunds and Exchanges:

• For returns, once your item(s) are inspected and approved, we will issue a refund to the original payment method within 5-7 business days.
• For exchanges, we will process your exchange promptly, and any price differences will be charged or refunded accordingly.

6. Exceptions:

• Customized or engraved items are not eligible for return or exchange unless they are defective or incorrect due to an error on our part.
• Returns that do not meet our eligibility criteria will not be accepted and will be returned to the customer at their expense.

7. Contact Information:

• Lab Grown Diamonds LLC
• Address: 5 Circle Way, St Peters, MO 63376
• Email: support@labgrowndiamonds.love

8. Customer Responsibilities:

• It is the customer's responsibility to ensure that the returned item(s) are packaged securely and adequately protected during transit.
• Customers are responsible for providing accurate information and following the return instructions provided by Lab Grown Diamonds LLC.

We value your trust in Lab Grown Diamonds LLC and strive to make your shopping experience as enjoyable as possible. If you have any questions or concerns about our return policy or any other aspect of your purchase, please do not hesitate to contact our customer support team at support@labgrowndiamonds.love.

Thank you for choosing Lab Grown Diamonds LLC for your lab-grown diamond jewelry needs. We look forward to serving you.