Order and Delivery Information - Made-to-Order Lab Grown Diamond Jewelry

Thank you for choosing Lab Grown Diamonds LLC for your customized lab-grown diamond jewelry. We offer free FedEx 2Day® shipping for all orders in the United States.

1. In-Stock Items

• In-stock items ship within 2 business days.

2. Made-to-Order Jewelry:

• Some lab-grown diamond jewelry is made-to-order, allowing you to customize your piece to your exact specifications.
• You can choose the metal type, diamond shape, carat weight, and other details to create a one-of-a-kind piece that suits your style.
• The production time for made-to-order jewelry is typically two weeks from the date of your order.
• Please note that the production time may vary depending on the complexity of your design and any additional customizations.
• If there are any deviations from the standard production time, we will clearly communicate this to you during the ordering process.

3. Shipping:

• We offer FREE shipping with FedEx Ground, which takes 1–5 business days (3–7 business days to Alaska and Hawaii), depending on how far away the destination is. The FedEx Ground delivery window is 8 a.m.–8 p.m. To see FedEx Ground transit times, check the FedEx Ground map.
• You will receive a shipping confirmation email with tracking information once your order is dispatched.

4. Expedited Shipping:

• If you require expedited shipping for your made-to-order jewelry, please contact our customer support team at support@labgrowndiamonds.love before placing your order.
• Additional fees may apply for expedited shipping, and we will provide you with the available options and associated costs.

5. Tracking Your Order:

• You can track the status and location of your order by using the tracking information provided in your shipping confirmation email.
• If you have any questions about the status of your order, feel free to reach out to our customer support team.

6. Order Updates:

• We will keep you informed about the progress of your made-to-order jewelry through regular updates via email.
• You will receive notifications when your order is in production, shipped, and out for delivery.

7. Customization Requests:

• If you have specific customization requests or changes to your order, please contact us as soon as possible after placing your order. We will do our best to accommodate your preferences. Custom pieces are not eligible for return.

8. Returns and Exchanges:

• Made-to-order pieces from our online catalog/website are eligible for return while custom pieces are ineligible for return.
• Please review our return policy for more details.

At Lab Grown Diamonds LLC, we are committed to creating the perfect lab-grown diamond jewelry piece for you. Our made-to-order process ensures that your jewelry is a true reflection of your style and preferences. If you have any questions or need assistance, please don't hesitate to contact our dedicated customer support team at support@labgrowndiamonds.love. We look forward to crafting the jewelry of your dreams.